Support/FAQ

QODBC.com Support Page

Customers are encouraged to use our online support options.

Click here to upload files requested by the Support Department.

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Online Resources for QODBC:

• QODBC Quick Start Guide PDF document

• How do I download and install QODBC

• How to connect QODBC to QuickBooks the first time

• QODBC Users Manual – first time setup issues

• Answers to frequently asked technical questions on QODBC

• Which versions of QuickBooks are supported

• Details on what QuickBooks data is available via QODBC

• QODBC Tutorials for Popular Software Titles

Announcement List

To be alerted to news about QODBC, product releases, beta test cycles, new features and promotions, click here.

Discussion List

Join our open email discussion group, hosted by Google Groups, where you can share tips for using QODBC and learn how others are using the product. When you join, the messages you and the other members post will be emailed to you and to the rest of the group. Sometimes message volume can be a problem, so the signup process includes the ability to “digest” the messages into one email per day. You can also read them from the web page link below. There is advertising included in messages for this list. Email discussions have the benefit of allowing for discussions to be delivered, as opposed to having to visit a newsgroup server.

Join the discussion list here: https://groups.google.com/g/qodbc

Telephone Support

Those purchasing the product will receive Free Installation Support for 30 days from the date of purchase. Program anomalies will be addressed at no charge and updaters posted on our web site. Other support requests for configuration, connection or troubleshooting issues specific to your application or requirements may be subject to a $75 per incident consulting fee.  Program anomalies will be addressed at no charge and updaters posted on our web site. Click here for further details.

Service Level Agreement

See document here: FLEXquarters.comServiceLevelAgreement.pdf